Refund Policy

Last Updated: December 15, 2025

Big Red Books is committed to customer satisfaction. This policy outlines our refund terms.

1. Return Period

You have 30 days from receipt to return products for a full refund.

2. Eligibility

Products must be: unused, in original condition, in original packaging, with proof of purchase.

3. Non-Returnable Items

Digital products, personalized items, consultation services (once delivered).

4. Return Process

1. Contact us at [email protected]
2. Receive return authorization
3. Ship items to provided address
4. Receive refund within 14 days of return receipt

5. Refund Method

Refunds issued to original payment method.

6. Return Shipping

Customer responsible for return shipping unless item defective or error on our part.

7. Damaged or Defective Items

Report within 7 days of receipt. We cover return shipping and provide replacement or refund.

8. Consultation Services

Refunds available up to 24 hours before scheduled consultation.

9. Contact

Return inquiries: [email protected] | +44 070 0555 1932